Tuesday, November 25, 2008

How often do this happen

Received in my inbox today:

Dear Member,

You may have recently received an email from us welcoming you as new member of Mountain Equipment Co-op. We mistakenly sent this message to new and long-standing members alike. Sorry about that. We've identified the cause (classic human error) and we'll do our best to ensure it's not repeated.

Your willingness to receive email from us is important, and we try very hard not abuse the privilege. If you've been an MEC member for several years, hopefully it's not too late to officially welcome you!

We sincerely apologize for our error. If you have any questions, please don't hesitate to contact us at 1.888.847.0770.

Best regards,
MEC


I've always knew MEC was a class act

3 comments:

Mrs. Spit said...

They totally are. Big fan. (Even if I do almost nothing outdoors!)

Melanie said...

I'm a big fan too, and was quite impressed by that follow-up email!

Cath@VWXYNot? said...

I got that email too! I do hope no-one got fired, it's a relatively easy mistake to make.

My beef with MEC is that I barely fit into the largest sizes of their cycling gear. I'll be the first to admit that I'm carrying a few extra pounds, but not that many...